The magnitude of IT and workforce disruption that’s taken place in recent weeks has tested the mettle of IT teams everywhere. As workers transition from office to home, staff are racing to deliver the tech and services employees need to do their jobs, as well as introduce new systems and processes that boost productivity.
How can IT keep up with increased user demands and call volumes, while proactively laying the groundwork for success in this new paradigm of remote work? Read this handbook for ITSM leaders to uncover:
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