ITSM Consultancy

ITSM Consultancy

Pink Elephant excels at providing successful, outcome-focused consulting services from concept to completion, whether you need strategic planning, unbiased assessments, objective analysis, design guidance, implementation assistance or simply a vision of what could be.

The full range of Best Practice Frameworks underpin the time tested Pink Elephant consulting philosophy. Our world class consultants work with you every step of the way. Pink Elephant consultants fulfil the role of trusted advisor. We share our years of hard earned knowledge and real world experience to help you achieve your goals.

At Pink Elephant our goal is to deliver meaningful results by taking best practice knowledge and combining it with the critical lessons learned from the hundreds of organisations that we have helped around the world based on the following Lifecycle Approach.

Pink Elephant Lifecycle Approach

Visioning & Strategy – Identify your key programme drivers, develop your specific goalsand deliver a report on your organisation’s vision and strategy – a document that will act as a foundational input into future planning activities. Pink Elephant are than able to assist with the Business Case creation activities.

Executive Roadmap – Pink Elephant will facilitate workshops with your Senior Leadership team to provide an executive level overview of the people, process, tool and partner elements of your programme.

ITIL® Process Maturity Assessment – Pink Elephants PinkSCAN™ assessment will provide you with an unbiased process maturity assessment, industry benchmark comparisons, cultural analysis, maturity gap analysis and detailed recommendations for the next steps in your improvement journey.

Service Desk Assessment – In order to gain a holistic view of your Service Desk performance this assessment is comprised of a number of interviews, workshops and time spent desk side for observation. A full report including recommendations for improvement will be produced and prioritised against the strategy.

Software Asset Management Assessment – The SAMScan assessment is conducted through structured interviews with operational and strategic personnel. A view of your Software Asset Management capability, as defined by the ITIL framework, is obtained and the cultural climate is also considered. Based upon the interviews, and our experience, the assessment report is produced detailing the capability and current state of your Software Asset Management process areas. The SAMScan assessment service is totally independent of all hardware and software suppliers.

COBIT® Governance Assessment – Pink Elephant’s COBIT assessment methodology includes activities aimed at evaluating evidence of IT Governance by identifying the required work products and artifacts and then systematically analysing the findings to produce a report that outlines the current process capability.

ISO/IEC 20000 Readiness Assessment – The assessment is designed to measure the quality of your Service Management processes against the requirements defined by ISO/IEC 20000. This useful pre-audit exercise highlights areas of non-conformance which need to be addressed to achieve formal accreditation.

ISO/IEC 27001 Readiness Assessment – The assessment is designed to measure the quality of your Security Management processes against the requirements defined by ISO/IEC 27001. This useful pre-audit exercise highlights areas of non-conformance which need to be addressed to achieve formal accreditation.

ITSM Roadmap Planning – Create actionable Process, Communication, Training, Organisational Change and Governance plans to move your initiative forward.

Rapid Process Design – Leveraging the wealth of information within PinkATLAS™ – our rich online ITSM resource repository – these intensive workshops result in the design of key processes that are optimised for your specific organisation.

ITSM Tool Selection Support – Our PinkSELECT™ approach provides a vendor neutral process for the design of a well-rounded evaluation process to maximise your investment in tools by developing a clear criteria that ensures a consistent mapping to your Service Management processes.

ITSM Tool Implementation Support – Pink Elephant will provide subject matter expertise during the tool implementation phase by working collaboratively with the toolset vendor to identify the data structures, data and workflow needed within the new toolset.

Service Catalogue/ Service Definition Workshop – This workshop enables your organisation to define and agree upon a set of core services while ensuring that key stakeholders have the essential and practical elements required for project success.

Configuration Management Database (CMDB) Workshop – This workshop provides a deeper understanding of the design requirements, organisational roles, data modeling activities and specific project tasks required to define and implement a comprehensive configuration management database.

Transition Guidance & Assistance – Each change to the status quo must be carefully measured, managed and controlled. We have led countless other organisations successfully through this Transition phase and will provide guidance and assistance for your project team.

Coach/Mentor – Support in an on-going capacity as a subject matter expert to provide guidance on best practice for processes, assist with quality assurance and advice via regular project meetings and “clinics”.


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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620