Cherwell® ITSM Health Check

Cherwell® ITSM Health Check

Pink Elephant’s Cherwell Health Check will evaluate your organisation’s current Cherwell Service Management implementation and help optimise your solution to your current and future needs and requirements.

Get in touch

As your organisation changes to remain competitive, it can have direct impact on your Cherwell configuration and administrative team needs. Many organisations start their Cherwell implementation with foundational capabilities and new administrators. The solution evolves as administrators learn more about Cherwell Service Management’s powerful capabilities and take on new business requirements. If you want to understand whether

you are planning properly to exploit new features based on best practices, or you may be unsure if your system has been optimally configured, or perhaps you may be experiencing a product performance issue, an experienced Pink Elephant consultant will be able to help you identify areas that can be improved.

Download the fact sheet

Reasons to have a health check

The Cherwell Service Management Health Check provides many benefits. This service can help you to:

  • Diagnose and avoid underlying issues growing into major problems
  • To ensure the platform is ready for any kind of improvement work
  • Validate your team's performance
  • To help structure and enable plans for continual service improvement

Key Benefits

The Cherwell Service Management Health Check provides many benefits. This service can help you to:

  • Understand improvement and operational risk areas as evaluated by experts
  • Prioritise improvement roadmap to align with your organisation’s goals and objectives
  • Validate your team is conforming to best practice configuration for improved performance
  • Identify and fix common configuration errors

How we do it

We run our Cherwell Health Check remotely, with no impact to your instance, and compare both the technical configuration and process/user journeys of our of clients’ instance against best practice.

Contact us to start your health check


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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620