End Users

In their daily lives, all users in your organisation have access to user apps, websites and intelligent devices. They work efficiently with their tablet or smart phone from anywhere.

Your users are communicating faster than ever with colleagues and customers through social media channels and by using mobile and other devices. In addition, they are increasingly coming into contact with ‘Self-Service’ capabilities, by which they are well served.

Meeting user needs

Your user is pampered as a consumer, but they expect this simplicity and ease of use also in your organisation. Unfortunately, the reality is often different; systems and devices are outdated, applications are slow and with many precious “work-arounds”, you are possible to somewhat meet the rapidly changing needs of your users.

To serve your users, a new way of working is required. Collaboration between users and IT is needed to come up with innovative solutions that make your organisation agile again. An Agile approach can help you; an approach in which new applications and functionality are delivered to make the activities of your users a lot easier and more cost efficient. Your users will be part of the development process in short iterations in which you can learn from their experiences. With good cooperation, you are able to continuously perform so your users stay happy and your organisation’s targets will be achieved.


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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620