Free White Paper
Pink Elephant has extensive experience in assisting internal Service Providers with the selection, implementation, review of Service Request Catalogues. Common themes have become apparent during such engagements, and the purpose of this paper is to document and share knowledge with organisations seeking to implement Service Request Catalogues and the Service Management community.
This paper is based on the experiences gained by our Service Management consultants. The basis of its contents has been validated by practitioners at various industry events across the United Kingdom, Europe, South Africa, the United States and of course the Internet.
This white paper on Service Catalogues covers:
✓ The difference’s between a Service Request Catalogue and Service Catalogue
✓ Service Request Catalogue Design
✓ Adoption & Operation
✓ Service Level Targets
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