Service Request CataloguesImplementation Guidance

Free White Paper

Service Request CataloguesImplementation Guidance Free White Paper

Pink Elephant has extensive experience in assisting internal Service Providers with the selection, implementation, review of Service Request Catalogues. Common themes have become apparent during such engagements, and the purpose of this paper is to document and share knowledge with organisations seeking to implement Service Request Catalogues and the Service Management community.

This paper is based on the experiences gained by our Service Management consultants. The basis of its contents has been validated by practitioners at various industry events across the United Kingdom, Europe, South Africa, the United States and of course the Internet.

This white paper on Service Catalogues covers:

  The difference’s between a Service Request Catalogue and Service Catalogue
  Service Request Catalogue Design
  Adoption & Operation
  Service Level Targets


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Gijs-Jan Huisman

Regional Director EMEA +44 (0)7850 776 090