The objective of this white paper is to provide organisations with high-level guidance on emerging technologies and trends concerning Service Management tools with specific regard to the areas identified below.
The nature of this review invariably discusses ITSM tools, vendors and their products. However, its focus is on the emerging technologies and trends that influence or are created by such solutions and the report is not intended to recommend the solutions of one such vendor over another. This principle also aligns with Pink Elephant’s ethos of being vendor agnostic.
The white paper IT Service Management Tooling contains the following information discussed in the following chapters:
✓ ITSM Tooling
✓ ITSM Tool Market Background
✓ ITSM Tool Market Landscape – Vendors
✓ ITSM Tool Market Landscape – Open Source
✓ ITSM Tool Delivery Options – Software as a Service
✓ ITSM Tool Future Trends