A Tailored Learning SolutionStarbucks

A Tailored Learning SolutionStarbucks

Increased productivity and efficiency as a result of an outstanding training portal and high-quality training.

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With more than 20,000 locations worldwide, Starbucks is the world’s largest chain of coffee houses. Besides coffee, hot and cold drinks, tea, coffee beans, sandwiches, pastries and merchandise are also being sold. As expected from an organisation the size of Starbucks, the knowledge of its staff members needs to be up-to-date. Previously the training programmes were purchased from multiple suppliers, which created confusion and was also very time-consuming. In addition, the quality of training courses was perceived to be disappointing. As a result, Starbucks began their search for a more efficient and higher quality solution.

Jan Willem Sewalt, a member of the EMEA IT Service Management team, played an important role in the search for a new training partner. “We had no clear training plan. The providers were fragmented and we had to look up 30 different suppliers to get an overview of all training courses. Very cumbersome and time-consuming of course, also because of the proliferation of associated certificates.” “In addition, my personal experience with some of these suppliers was very unsatisfying; due to a lack of quality, these courses did not offer the added value we were hoping for. To ensure better quality training and to be able to improve the offering to our employees, I started my search for a partner that could help with this.”

Customer Benefits

  • Quality of training improved
  • Clear overview of the entire training portfolio
  • More manageable training budgets
  • Cost and time savings due to automation of back office
  • Increased productivity and efficiency


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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620