International Standard for ITSM

Achieved by the Isabel Group

International Standard for ITSM Achieved by the Isabel Group

Improve your efficiency and internal processes to achieve a higher level of maturity within an organisation.

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Isabel Group is a Belgian company founded in 1995 by four banks, the present shareholders. Over the years Isabel Group has grown to be the leading provider of multi-bank internet services for professional users primarily in Belgium.

Isabel Group ensures customers including major companies, SMEs, schools, the self-employed and government agencies can choose the best products and services offered by over 25 banks at the best conditions. The headquarters of Isabel Group are in the center of Brussels. The company invests more than a third of its turnover entirely into innovation.

One such investment has resulted in Isabel Group meeting the requirements for the ISO/IEC 20000-1 2011 standard. This is a significant achievement, since Isabel Group is only the third company in Belgium to have achieved certification.


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Paul Jeffries

Principal ITSM Consultant +44 (0)118 3240620