2nd Level Support Desk Analyst – Birmingham

2nd Level Support Desk Analyst – Birmingham

Role: 2nd level Support desk analyst

Location: Birmingham

Start date: As soon as possible

Day Rate: £120-£140

The Role

We require proficient and strong-minded individuals to work within our expanding team of technology analysts. This is an excellent opportunity for someone who is experienced in an IT Support/ Service Desk environment to provide high-quality support in a customer focused role. The applicant must be able to display an infectious Customer Service attitude, and ideally have a good knowledge of ITIL. He or she will be required to perform job duties form the first day therefore previous job experience, excellent communication skill and attention to detail is a must. Good spoken and written English is essential.

Responsibilities and Activities:

  • MS Office Suite 2003, 2007 and 2010
  • Active Directory
  • Windows XP and 7
  • Exchange Server
  • Printers Setup and Maintenance
  • Ensure that internal SLA`s and ITIL processes are followed

Qualifications and Experience Requirements:

  • Previous IT Support experience
  • Active Directory
  • Exchange Server
  • Troubleshooting skills
  • MS Certification
  • ITIL Awareness
  • IT related degree
  • Project Management qualification is desirable

Personality Characteristics:

  • Professional approach towards duties and colleagues
  • Very strong communication and interpersonal skills
  • Attention to detail
  • Time management and multitasking ability

To Apply:

Reference: OSDV

Please send your CV and a Covering Letter explaining your suitability for this role to R.leadbetter@pinkacademy.nl, please state the job reference number.

Apply now


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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620