2nd Level Support Desk Analyst – Birmingham

The Role

We require proficient and strong-minded individuals to work within our expanding team of technology analysts. This is an excellent opportunity for someone who is experienced in an IT Support/ Service Desk environment to provide high-quality support in a customer focused role. The applicant must be able to display an infectious Customer Service attitude, and ideally have a good knowledge of ITIL. He or she will be required to perform job duties form the first day therefore previous job experience, excellent communication skill and attention to detail is a must. Good spoken and written English is essential.

Responsibilities and Activities:

• MS Office Suite 2003, 2007 and 2010
• Active Directory
• Windows XP and 7
• Exchange Server
• Printers Setup and Maintenance
• Ensure that internal SLA`s and ITIL processes are followed

Qualifications and Experience Requirements:

• Previous IT Support experience
• Active Directory
• Exchange Server
• Troubleshooting skills
• MS Certification
• ITIL Awareness
• IT related degree
• Project Management qualification is desirable

Personality Characteristics:

• Professional approach towards duties and colleagues
• Very strong communication and interpersonal skills
• Attention to detail
• Time management and multitasking ability

To Apply:

Reference: OSDV

Please send your CV and a Covering Letter explaining your suitability for this role to R.leadbetter@pinkacademy.nl, please state the job reference number.

Apply now