Tips for your SaaS vendor renewal discussions

Tips for your SaaS vendor renewal discussions

Tips for your SaaS vendor renewal discussions

Most ITSM vendors initiate contract renewal discussions 30 to 60 days before end of term. That could be a problem because most organizations take 6 to 9 months to decide on a new ITSM solution.


What if you faced a massive price increase with two months notice? Which option would your team choose?


  • Sit down at the bargaining table with no contract leverage and accept the unacceptable price increase




  • Disrupt business with unavoidable, unacceptable, and costly downtime as the team scrambles to set up a new solution.

Don’t face this dilemma! Instead, take control over your next ITSM contract with the following steps:


There are no shortcuts! Your team must spend time and efford on carefull planning and preperation is you want to switch ITSM tools.


So ensure your company is not trapped in an undesirable situation:


  • Take time to understand different licensing models.
  • Negotiate next term 12 months before current contract ends.
  • Ensure a Plan B is ready at all times
  • Plan reserve budget to run overlapping solutions.


We can help. Pink Elephant is proud to be in partnership with Cherwell, a leading supplier of innovative IT Service Management (ITSM) solutions. Cherwell’s Service Platform allows enterprises to automate workflows, integrate systems, and improve staff productivity for departments both inside and outside the traditional IT boundaries. Codeless configuration and innovative solutions for HR, Security, PPM, and Facilities offer a simple and cost-effective way to make workflow across the enterprise.



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Chantal Clavan

Operations Manager +31618511049