The Pink Elephant Service Desk builds on our track record in Service Management in order to deliver exceptional skills and customer service for our global customers underpinned by global leading technologies and guaranteed data and voice network availability.
Over 250,000 ITSM Professionals trained worldwide
Our subject matter experts bring best practices to life using real-life examples
Accredited by exam institutions like AXELOS, APM Group, BCS, EXIN and PeopleCert
Globally reconsidered ITSM Thought Leader for over 40 years
Our pass rates are amongst the best in the industry!
Award-winning online learning platform
Our Managed Service Desk places the emphasis on the staffing, management and improvement of your customer’s single point of contact to the IT department. Pink Elephant provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITIL best practices.
The deployment of the team is carried out using a proven transition plan suitable for any organisation, and provides immediate access to globally tested ITIL processes and procedures – fully documented – allowing for the implementation of key best practice disciplines from the outset.