A Directory Service is a specialized Software Application that manages information about the resources available on a network and which users have access to. It is the basis for providing access to those resources and for ensuring that unauthorized access is detected and prevented. Directory services view each resource as an object of the Directory Server and assign it a name. Each name is linked to the resources network address so that users don’t have to memorize confusing and complex addresses. Directory Services is based on the OSI’s X.500 standards and commonly uses protocols such as Directory Access Protocol (DAP) or Lightweight Directory Access Protocol (LDAP). LDAP is used to support user credentials for application login and often includes internal and external user/customer data which is especially good for extranet call logging. Since LDAP is a critical operational tool and generally kept up to date, it is also a good source of data and verification for the CMS.
Directory Services Management refers to the process that is used to manage Directory Services. It’s activities include: