ITIL Intermediate is a series of specialised courses enabling individuals to develop ITIL Foundation knowledge; achieve specialist Intermediate certifications or become an ITIL Expert.
The Intermediate Modules are split into 2 areas; ITIL lifecycle theory (3 Day Modules, 3 ITIL Credits) and ITIL practical application (5 Day Modules, 4 ITIL Credits). A minimum of 22 credits is required to achieve ITIL Expert certification.
The lifecycle and the capabilities stream do have significant overlap of material, however the capabilities stream goes into more detail about the processes involved, thus developing capabilities to practice IT processes rather than just manage them. The capabilities syllabus is more prescriptive and covers a detailed view of the inputs, activities, concepts, metrics and outputs of each process.
ITIL can generate both tangible and intangible benefits for organisations and individuals. From an individual’s perspective, the value of pursuing ITIL certification further than Foundation is:
Most organisations today rely upon IT to enable them to achieve their company vision, business strategy and goals. Good IT service management is essential to achieve business benefits from IT at an agreed and controlled cost. Without good IT service management, it is common for IT projects to fail or go well over budget at project stage, for on-going IT costs of ownership to spiral out of control, and for businesses to fail to achieve the benefits they expected. Interestingly however, only 8% of organisations currently use their ITSM tools to manage cloud-based services (Axios, 2011). From an organisational perspective, improving the processes around IT can also begin to:
Any IT professional directly or indirectly involved in ITSM can gain value from ITIL Intermediate:
Some modules will be more essential than others depending on the individual’s role, responsibilities and career aspirations. For example the Service Strategy Lifecycle module would be essential for a Portfolio Manager due to its grounding in Service Strategy & Portfolio Management. Additionally, despite an overlap of content, the lifecycle and capabilities streams have different target audiences.
Which intermediate modules relate to which common ITSM issues?
Case Studies (Source: Cabinet Office (formerly OGC))