FireScope Implementation

FireScope Implementation

FireScope Implementation Partners

Pink Elephant is proud to be a global implementation partner of FireScope. We have expertise with the platform itself and a deep understanding of the ITSM best practice principles that underpin all our implementations.

Why choose Pink Elephant to help you

  • Global practice of experienced consultants
  • Service Management experts worldwide
  • Agile methodology for all delivery and design work
  • Education and Consulting services which complement FireScope’s software to enable you to realise the full value of your investment
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Key Capabilities & Features of FireScope’s Secure Discovery and Dependency Mapping

FireScope’s Secure Discovery & Dependency Mapping (SDDM) product enables customers to populate and secure accurate, service-aware CMDB’s using an automated approach to discovery and dependency mapping of all the assets (Configuration Items CIs) in the enterprise. FireScope’s SDDM is a powerful platform built with the idea that a solution should be simple to deploy, intuitive, provide a quick ROI and be a platform for multiple IT and business use cases.

SDDM passively listens to and collects network traffic to understand relationships and dependencies between physical and virtual devices; enabling IT to support the business via:

  • Building dependency maps of all devices, applications, IT and business services.
  • Federating the CMDBs and keeping the baseline accurate for ITSM platforms such as Cherwell, Ivanti, Matrix42 and ServiceNow, while accelerating deployment activities and ROIs.
  • Have a RISK based approach to Change Management identifying up and downstream dependencies of configuration items (CI’s).
  • Identifying unauthorised changes and new CI’s.
  • Pre-built jointly developed integration with Cherwell, easyVISTA and ServiceNow available today. Integration with Matrix42 and Ivanti in progress.


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Kate Hamblin

Senior ITSM Consultant +44 0118 324 0620