IT Service Improvement Case
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Questions you need to ask about your Change Management process
I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service management within an organisation.
IT Service Management Guide for Remote Workforce Enablement
IT Service Management Guide: Enabling a Remote Workforce As organisations shift to a more remote workforce, the role of IT service management (ITSM) becomes even more critical. Enabling a seamless remote work environment requires the right blend of… read more
Lean IT Kaizen Helps Your Organisation Thrive
Lean IT: Driving Continuous Improvement in IT Lean IT originated from Lean manufacturing principles, particularly the Toyota Production System, and focuses on applying continuous improvement to IT services. The core concept of Kaizen, which means “change for the… read more
ITIL 4 Foundation Exam: Key Insights
The ITIL 4 Foundation Exam Planning on taking the ITIL 4 Foundation exam? Below are some key insights into the design of the course and options you might wish to consider. Taking the ITIL 4 Foundation Exam There… read more
IT Release Management
IT Release Management: Ensuring Seamless Rollouts IT Release Management plays a crucial role in managing the deployment of hardware and software in a distributed environment, ensuring minimal disruption and operational efficiency. Its primary goals include planning, overseeing rollouts,… read more
ITIL4 High-Velocity IT Techniques
ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the techniques by objectives: Valuable investments Prioritization (cost of delay, buy/sell/hold, and others), minimum viable products and… read more
Industry Challenges in Claims Management
Understanding the challenges in Claims Management is the first step towards determining the means to meet them. The South African industry shares many of the global issues in claims management but has a few challenges of its own… read more
Technical Management in ITSM
Technical Management in IT Service Management (ITSM) Technical Management in ITSM refers to the departments or teams that manage an organisation’s IT infrastructure, ensuring that technical knowledge, resources, and skills are available to support the business. It plays… read more
Service Desk KPIs and Metrics: A Guide
Establish the Right ITSM Metrics for Your Team and Business ITSM metrics and KPIs are essential for aligning your service desk with both team goals and broader business objectives. Choosing the right metrics ensures operational efficiency and business… read more