IT Service Management Archives - Pagina 3 van 5 - Pink Elephant Education

De Information Technology Infrastructure Library (ITIL®) is een gestructureerde aanpak voor het leveren van een gewenste kwaliteit van IT Services.

The structure that facilitates this collaborative creation of value is the customer journey – the complete end-to-end experience that customers...

Key capabilities needed for a effective self-service portal. A well-designed portal provides a one-stop shop for both knowledge and support,...

The creation of a unified estate of IT applications and support, underpinned by consistent business processes, would significantly enhance both...

Let’s get to the heart of the matter: self-service capability is typically implemented as part of an ITSM tools implementation,...

How can IT keep up with increased user demands and call volumes, while proactively laying the groundwork for success in...

The goal of Lean kaizen is to deliver continuous improvement by solving problems and implementing solutions in the pursuit of...

Planning to taking the ITIL 4 Foundation exam? – I’d like to give you some insight into the design of...

Technical Management refers to the groups, departments or teams that provide technical expertise and overall management of the IT Infrastructure.

Your service desk KPIs and metrics are essential in achieving not only your own IT team's goals, but also the...