IT Service Management Archives - Pagina 4 van 5 - Pink Elephant Education

The Supplier Management process ensures that suppliers and the services they provide are managed to support IT service targets and...

Discover more about the changing landscape of IT Asset Management and how to prepare for the future.

Personnel policy plays an important and strategic role in fulfilling the long-term objectives of an organisation. It can also be...

I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service...

ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all...

IT Services are usually viewed as critical to the business or organization. The increases in user numbers, demands for new...

A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be...

The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT...

The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the...

Capacity Management consists of a number of sub-processes, of which there are various activities. In carrying out this work, the...