Server Management
Businesses rely heavily on their server infrastructure for key IT functions such as data storage, website hosting, email, and applications. Effective server management is crucial for ensuring smooth Service Operation and optimising performance. Key Server Management Activities The… read more
SAM Organisation Roles
Software Asset Management (SAM): Organisation Roles and Responsibilities For Software Asset Management (SAM) to succeed within an organisation, clearly defining and agreeing on roles and responsibilities is crucial. It’s also essential to establish ownership for each of the… read more
ITIL 4: An Introduction to IT Service Management
What is ITIL? ITIL (formerly known as the Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management (ITSM) across the globe. It provides a cohesive set of best practices, gathered from both public… read more