Guide Archives - Pink Elephant Education

A Service Catalogue can be an incredibly useful tool that helps raise the level of understanding between business and IT...

How can IT keep up with increased user demands and call volumes, while proactively laying the groundwork for success in...

Technical Management refers to the groups, departments or teams that provide technical expertise and overall management of the IT Infrastructure.

Your service desk KPIs and metrics are essential in achieving not only your own IT team's goals, but also the...

The PRINCE2 themes are topics that a Project Manager should be continually thinking about in his/her project. The seven themes...

I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service...

IT Services are usually viewed as critical to the business or organization. The increases in user numbers, demands for new...

A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be...

The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the...

Capacity Management consists of a number of sub-processes, of which there are various activities. In carrying out this work, the...