Five Top Tips: Change Advisory Board (CAB)
CAB Meetings – 5 Tips on how to run them so attendees don’t dread it The CAB (Change Advisory Board) is one of the most important meetings to have in an IT Service Management-focused IT department. This single meeting… read more
IT Operations Management
In business, the term ‘Operations Management’ is used to mean the department, group or team of people responsible for performing the organisation’s day-to-day operational activities such as running the production line in a manufacturing environment or managing the… read more
Financial Management and IT Services
IT Services are usually viewed as critical to the business or organisation. The increases in user numbers, demands for new technologies and complexities of client-server systems have frequently caused IT Services costs to grow faster than other costs…. read more
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for, or within an enterprise. Service catalogues act as knowledge management tools for the employees and consultants… read more
Configuration Management Database – CMDB
Configuration Management Database The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the DSL. It should contain the following information in support of the Release Management process: The… read more
Capacity Management Process
The inputs There are a number of sources of information that are relevant to the Capacity Management process. Some of these are as follows: The image above shows the inputs to, the sub-processes within and the outputs from… read more
ITIL Service Strategy
The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective, position, plans and patterns that a service provider needs to be able to execute to meet an organisation’s business outcomes. By adopting… read more
Service Operation
Key Components of Service Operation Service Operation encompasses the processes, functions, organisation, and tools necessary to ensure the seamless delivery and support of IT services. These components include: Benefits of Service Operation and Continual Improvement Adopting best practices… read more
Implementing an ITSM Tool
Implementing an ITSM Tool: More Than Just Buying Software Implementing an IT Service Management (ITSM) tool involves more than purchasing software off the shelf or subscribing to a SaaS solution. Before investing in an ITSM tool, it’s essential… read more
ITIL Service Design Principles
ITIL Service Design IT Service Design is a part of the overall business change process. This business change process and the role of IT are illustrated in the figure below One accurate information has been obtained on what… read more