Configuration Management Database – CMDB
The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the DSL. It should contain the following information in support of the Release Management process
Capacity Management Process
Capacity Management consists of a number of sub-processes, of which there are various activities. In carrying out this work, the Capacity Management process is assisted by individuals with specialist knowledge in particular areas of technology.
Seven PRINCE2 Themes
The seven PRINCE2 themes are critical elements a Project Manager must continually consider to ensure a project’s success. These themes include business case, organisation, quality, plans, risk, change, and progress. Each theme is interconnected and provides a framework… read more
Software Licence Management
A Comprehensive Guide to Software Licensing Software licensing is crucial for managing and complying with terms set by software manufacturers. A licence governs the right to use software, separated from ownership, and can be perpetual, temporary, or subscription-based…. read more
Lean Transformation
Lean Transformation Project: Integrating Kotter’s Change Model Within organisational improvement, one of the most prominent frameworks for managing change is the Kotter Model. Developed by John Kotter, this model breaks down change management into an eight-step process, helping… read more
Questions You Need to Ask About Your Change Management Process
When implementing a Change Management process, I often encounter the belief that simply selecting a service management toolset will magically instil service management discipline within an organisation. While a great toolset can certainly help you communicate more efficiently… read more
ITIL Service Design Principles
It is important that the right interfaces and links to the design activities exist. When designing new or changed services, it is vital that the entire Service Lifecycle and ITSM processes are involved from the outset.
Application Management Organisation
Application Management Overview Although all Application Management departments, groups, or teams perform similar activities, each application or set of applications has its own distinct management and operational requirements. Key differences include: Examples of Application Management teams include: Traditionally,… read more
Server Management
Companies depend on their server infrastructure for most IT functions, including data storage, hosting websites, emails, and applications. Successful management of servers is therefore essential for Succesful Service Operation.
IT Technology Infrastructure Library
What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted framework for IT service management (ITSM) across the globe. ITIL provides a set of best practices… read more