Nine Considerations for Licensing a New ITSM Solution
In a crowded market of IT service management solutions, it can be easy to find a potential solution that meets your feature and functional requirements. Conversely, it can be difficult to calculate and understand the hard and soft… read more
PRINCE2 Themes
The PRINCE2 themes are topics that a Project Manager should be continually thinking about in his/her project. The seven themes are integrated as they are carefully designed to link together effectively. The strength of PRINCE2 is in tailoring… read more
Outsourcing IT Services
When outsourcing IT support services, it’s important to consider two key factors that often lead to dissatisfaction: offshore service desks and providers whose focus is primarily on technical solutions, rather than service delivery. Offshore outsourcing can negatively impact… read more
Questions you need to ask about your Change Management process
I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service management within an organisation.
IT Service Management Guide for Remote Workforce Enablement
IT Service Management Guide: Enabling a Remote Workforce As organisations shift to a more remote workforce, the role of IT service management (ITSM) becomes even more critical. Enabling a seamless remote work environment requires the right blend of… read more
Technical Management in ITSM
Technical Management in IT Service Management (ITSM) Technical Management in ITSM refers to the departments or teams that manage an organisation’s IT infrastructure, ensuring that technical knowledge, resources, and skills are available to support the business. It plays… read more
Service Desk KPIs and Metrics: A Guide
Establish the Right ITSM Metrics for Your Team and Business ITSM metrics and KPIs are essential for aligning your service desk with both team goals and broader business objectives. Choosing the right metrics ensures operational efficiency and business… read more
Financial Management & IT Services
IT Services are usually viewed as critical to the business or organization. The increases in user numbers, demands for new technologies and complexities of client-server systems have frequently caused IT Services costs to grow faster than other costs.
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for, or within an enterprise.
ITIL 4 Managing Professional Certification Stream
ITIL 4 Managing Professional Certification Stream: Your Path to ITSM Mastery The ITIL 4 Managing Professional stream offers IT service management professionals a robust pathway to deepen their expertise beyond the Foundation level. This stream consists of four… read more