Questions you need to ask about your Change Management process
I am often confronted with a belief that selecting a service management toolset will magically instill the discipline of service management within an organisation.
IT Service Management Guide for Remote Workforce Enablement
IT Service Management Guide: Enabling a Remote Workforce As organisations shift to a more remote workforce, the role of IT service management (ITSM) becomes even more critical. Enabling a seamless remote work environment requires the right blend of… read more
Technical Management in ITSM
Technical Management in IT Service Management (ITSM) Technical Management in ITSM refers to the departments or teams that manage an organisation’s IT infrastructure, ensuring that technical knowledge, resources, and skills are available to support the business. It plays… read more
Service Desk KPIs and Metrics: A Guide
Establish the Right ITSM Metrics for Your Team and Business ITSM metrics and KPIs are essential for aligning your service desk with both team goals and broader business objectives. Choosing the right metrics ensures operational efficiency and business… read more
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for, or within an enterprise.
ITIL 4 Managing Professional Certification Stream
ITIL 4 Managing Professional Certification Stream: Your Path to ITSM Mastery The ITIL 4 Managing Professional stream offers IT service management professionals a robust pathway to deepen their expertise beyond the Foundation level. This stream consists of four… read more
Configuration Management Database – CMDB
The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the DSL. It should contain the following information in support of the Release Management process
Capacity Management Process
Capacity Management consists of a number of sub-processes, of which there are various activities. In carrying out this work, the Capacity Management process is assisted by individuals with specialist knowledge in particular areas of technology.
Seven PRINCE2 Themes
The seven PRINCE2 themes are critical elements a Project Manager must continually consider to ensure a project’s success. These themes include business case, organisation, quality, plans, risk, change, and progress. Each theme is interconnected and provides a framework… read more
Software Licence Management
A Comprehensive Guide to Software Licensing Software licensing is crucial for managing and complying with terms set by software manufacturers. A licence governs the right to use software, separated from ownership, and can be perpetual, temporary, or subscription-based…. read more