ITIL Service Design Principles
It is important that the right interfaces and links to the design activities exist. When designing new or changed services, it is vital that the entire Service Lifecycle and ITSM processes are involved from the outset.
IT Middleware Management
Middleware Overview: Middleware is software designed to connect or integrate software components across distributed or disparate applications and systems. Its primary role is to enable effective data transfer between applications, making it a critical component for services that… read more
Application Management Organisation
Application Management Overview Although all Application Management departments, groups, or teams perform similar activities, each application or set of applications has its own distinct management and operational requirements. Key differences include: Examples of Application Management teams include: Traditionally,… read more
Server Management
Companies depend on their server infrastructure for most IT functions, including data storage, hosting websites, emails, and applications. Successful management of servers is therefore essential for Succesful Service Operation.
IT Technology Infrastructure Library
What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted framework for IT service management (ITSM) across the globe. ITIL provides a set of best practices… read more
Application Management
Application Management is accountable for managing applications throughout their lifecycle. The Application Management function is performed by any department, group or team involved in managing and supporting operational applications. Application Management also plays an important role in the… read more
Five Top Tips: Change Advisory Board (CAB)
CAB Meetings – 5 Tips on how to run them so attendees don’t dread it The CAB (Change Advisory Board) is one of the most important meetings to have in an IT Service Management-focused IT department. This single meeting… read more
Fault Management
The International Standards Organisation’s (ISO) Open Systems Interconnection (OSI) management framework defines five specific Systems Management Functional Areas (SMFAs) for the management of ICT systems, often referred to as FCAPS from the initial letter of each management area…. read more
What is a PinkScan?
Think Process performance, think Pink. Let Pink Elephant analyse the maturity of any number of your ITSM Processes with PinkScan, the only independent and objective assessment service of its kind.
IT Operations Management
In business, the term ‘Operations Management’ is used to mean the department, group or team of people responsible for performing the organisation’s day-to-day operational activities such as running the production line in a manufacturing environment or managing the… read more