Lean IT Kaizen, Helps Your Organisation Thrive
The goal of Lean kaizen is to deliver continuous improvement by solving problems and implementing solutions in the pursuit of perfection.
Insight into the ITIL 4 Foundation Exam
Planning to taking the ITIL 4 Foundation exam? – I’d like to give you some insight into the design of the course and options you might want to consider for writing the exam.
Technical Management
Technical Management refers to the groups, departments or teams that provide technical expertise and overall management of the IT Infrastructure.
Guide to Service Desk KPIs and Metrics
Your service desk KPIs and metrics are essential in achieving not only your own IT team’s goals, but also the business outcomes your team is responsible for delivering. Yet many IT teams (possibly yours included) struggle to develop… read more
IT Service Continuity Management
IT Service Continuity Management (ITSCM) is a vital part of business continuity. In today’s technology-driven world, ITSCM plays a crucial role in ensuring that organisations can continue delivering essential services during disruptions, from minor system failures to complete… read more
Supplier Management
The Supplier Management process ensures that suppliers and the services they provide are managed to support IT service targets and business expectations.
Service Catalogue Perspective: Know What You Want
Optimising Your IT Service Catalogue A well-structured IT service catalogue is key to aligning IT services with business goals, raising transparency, and improving communication. Many organisations seek to implement one, recognising the value it brings—but understanding what a… read more
IT Asset & Service Management Landscape Changes
Discover more about the changing landscape of IT Asset Management and how to prepare for the future.
Nine Considerations for Licensing a New ITSM Solution
In a crowded market of IT service management solutions, it can be easy to find a potential solution that meets your feature and functional requirements. Conversely, it can be difficult to calculate and understand the hard and soft… read more
Agile: A Mindset as Well as a Framework
Agile Service Management involves adapting Agile and Scrum principles to IT Service Management (ITSM) processes, with a focus on improving flexibility and efficiency. The Agile Manifesto, often seen as contradicting ITSM practices, actually complements them by emphasising “just… read more