Digital Transformation – Supporting Change
Digital transformation isn’t just an IT task, it’s a leadership-driven, organisation-wide initiative. While top technologies perform as designed, transformation fails when employees don’t embrace them, typically due to leadership gaps. Successful transformation requires transparent communication, upskilling staff, and… read more
DevOps: The Full Stack Approach
Organisations striving for innovation and competitiveness must continuously deliver high-quality value rapidly and cost-effectively. This need drove the demand for IT service automation, but a significant challenge stood in the way: the traditional disconnect between development and operations…. read more
Digital Transformation: Agile Ways of Working
When transitioning to Agile working methods, organisations must plan carefully – beyond just declaring “we’re doing Agile now”. Effective leadership, communication, and a cultural shift across both IT and non-IT teams are essential for success. The pressure created… read more
Digital Transformation – Preparation
When organisations embark on digital transformation initiatives, it’s essential to support the change with the right activities, functions, and ways of working to ensure success. Once desired outcomes are identified, a 360-degree assessment of people, processes, and technology… read more
Digital Transformation: Triumph, Tragedy and Strategy
When the UK went into its first lockdown in March 2020, many organisations had to quickly adapt to remote working, placing new pressures on IT departments. While some were well-prepared, others faced difficulties, particularly with large volumes of… read more
IT Service Continuity Management
Since the methodology of “Contingency Planning”, there have been significant changes in technology and the way in which technology is used within the business. The dependencies between business processes and technology are now inter-twined that Contingency Planning (or Business… read more
Service Catalogue Perspective: Know what you want
A Service Catalogue can be an incredibly useful tool that helps raise the level of understanding between business and IT to a new level.
CMDB and ITIL
An up-to-date and functioning CMDB is one of the most important indicators of ITIL implementation success and the organisation’s overall IT maturity, yet many organisations seem to overlook or underestimate its importance in supporting other ITIL processes.
ITIL 4 Specialist: Drive Stakeholder Value – The Seven Steps of the Customer Journey
The structure that facilitates this collaborative creation of value is the customer journey – the complete end-to-end experience that customers have with service providers and/or their products through specific touchpoint’s and service interactions.
IT Service Improvement Case
The creation of a unified estate of IT applications and support, underpinned by consistent business processes, would significantly enhance both business and retail operations.