Planning A Change Advisory Board Meeting
The Change Advisory Board (CAB) meeting is one of the most crucial aspects of IT Service Management, especially for managing risk and ensuring seamless IT operations. Studies, including those from Gartner, estimate that over 60% of incidents can… read more
Change Management: An Introduction
Change management is crucial for the success of any project. While project outcomes often focus on technical solutions, insufficient attention is given to how the change affects people. As a result, organisations may implement technically sound projects that… read more
ITIL 4 Praktijken
Praktijken vormen een kernelement van het ITIL® 4 Service Value System. In ITIL 4 is een praktijk een set van organisatorische middelen die zijn ontworpen voor het uitvoeren of bereiken van doelstellingen.
ITIL 4 Service Value Chain: An Introduction
The ITIL 4 Service Value Chain is a vital component of the ITIL 4 Service Management best practice framework. This article will explore the basics of the Service Value Chain, its functions, and how it can transform service… read more
The IT Service Desk: Key Steps for Setup
Setting up an IT Service Desk can be challenging, but with the right approach, it can greatly improve customer satisfaction and IT efficiency. Below are the essential steps to follow for a successful service desk setup. People: Staffing… read more
ITIL® 4 Quick Guide
ITIL® 4 Quick Guide: Getting Started with ITIL ITIL 4 is the most popular IT service management (ITSM) framework, but getting started can seem overwhelming. To help you on your journey, we’ve created a quick guide to introduce… read more
What is the ITIL® Service Value System?
A key component of ITIL® 4 is the Service Value System (SVS), which transforms stakeholder needs into tangible benefits. In essence, the ITIL Service Value System explains how all the elements and activities within an organisation work together… read more
ITIL® 4 Practices: A Complete Guide
ITIL® 4 practices are a key component of the ITIL 4 Service Value System. They are sets of organisational resources designed to achieve objectives and manage services effectively. This guide covers the ITIL 4 practices and how they… read more
Creative Problem Solvers’ Guide to the IT Help Desk
While IT may seem like a profession centred on the hard science of computing, it’s far from dry or intimidating. Beyond understanding how computers and networks function, IT professionals – especially help desk technicians and technical support specialists… read more
IT Asset Management: Why It’s Important to Ask ‘Why?’
Leadership expert Simon Sinek once said, “People don’t buy what you do, they buy why you do it”. In his TED Talk, ‘How Great Leaders Inspire Action’, he introduced the Golden Circle, a concept that encourages organisations to… read more