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ITIL® 4 and IT Asset Management

Managing IT assets is crucial for operational success, as they represent a significant investment in today’s organisations. IT asset management (ITAM) involves not just procurement but also control, protection, and risk management, especially as more assets are used in remote work environments.

Key ITAM Challenges:

  1. Distributed Management – Lack of visibility due to decentralised control.
  2. Inconsistent Processes – ITAM perceived as a function, not a discipline.
  3. Policy Enforcement – Poor enforcement leads to security risks.
  4. Organisational Awareness – Lack of understanding about policies and processes.
  5. Asset Hoarding – Unused assets add to costs and risks.
  6. Procurement Focus – Focus on financial gains rather than comprehensive asset control.
  7. Shadow IT – Uncontrolled assets create security vulnerabilities.
  8. Scope Awareness – Undefined scope results in unmanaged purchases.

Solution: To overcome these challenges, organisations should plan the full lifecycle of IT assets, applying best practices from ITIL® 4 and service management. ITAM helps maximise asset value, manage risks, and ensure compliance. Pink Elephant’s IT Asset Management Essentials certification course, launching soon in the UK, introduces the Integrated IT Asset Management (iITAM) model, aligning ITAM strategies with business goals.

By incorporating ITIL 4’s service value system with Agile, Lean, and DevOps frameworks, organisations can better manage assets and support their digital transformation efforts.

Read More: Asset Management