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Hoe kunnen we je helpen?

Welkom bij Pink Academy! Wij bieden een uitgebreid scala aan ITSM- en ESM-diensten die zijn ontworpen om de digitale transformatie van uw organisatie te ondersteunen.

Of u nu op zoek bent naar deskundig ITSM-advies, geavanceerde technologische oplossingen, bekroonde trainingen of praktische IT-ondersteuning, verken onze website en gebruik het zoekveld om eenvoudig de bronnen, inzichten en diensten te vinden die u nodig hebt.
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An Effective Self-Service Portal

To optimise IT self-service, it’s crucial to have a well-designed portal that’s easy to access and navigate. Around 60% of issues can be resolved through self-service, reducing the need for email and phone support. Essential features include:

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  • Automation: Enables workflow creation without coding, simplifying incident management.
  • Multiple Portals: Integration for HR, facilities, etc., providing a single access point.
  • Knowledge Management: Consolidates knowledge for quick access.
  • Language Localisation: Supports multiple languages.
  • Secure Access: Available anytime across devices.
  • Role-Based Access: Ensures customised functionality.

By integrating a robust service catalogue, users can quickly access essential business resources and support. This holistic approach improves user experience and operational efficiency.

PinkSELECT™: ITSM Tool Selection Service

The PinkSELECT™ Approach

PinkSELECT enables customers to maximise their investment in tools by developing clear criteria that ensures a consistent mapping to their Service Management processes. It provides the forms, templates and process definition required to facilitate a tool selection process.

The PinkSELECT service includes:

  • Selection and weighting of functional criteria.
  • Definition of strategic direction, technical factors and cost evaluation.
  • Development of use cases.
  • Administration of client scoring of vendor demonstrations.

PinkSELECT provides a vendor-neutral process to select the best Service Management tools for a particular organisation, including:

  • Focus on the strategic direction of the organisation.
  • Functional Requirements Matrix based on the ITIL Framework and enhanced by the consolidated experience from multiple best practice consulting engagements.
  • Focus on the technical factors.
  • Focus on total cost of ownership.