Facilities and Data Centre Management
In the context of IT Service Management (ITSM), Facilities Management refers to managing the physical environments that support IT operations, typically located in data centres or server rooms. Effective Facilities Management is crucial for ensuring operational efficiency, security,… read more
Prince2: An Introduction
What is PRINCE2®? PRINCE2® (Projects IN Controlled Environments) is a structured project management methodology and certification programme. It emphasises dividing projects into manageable and controllable stages to ensure successful delivery. Originally developed by the UK government as a… read more
ITIL Service Design
ITIL Service Design ITIL Service Design focuses on creating and developing IT services and their corresponding processes to ensure they meet business requirements. It plays a critical role in the IT service lifecycle by bridging business needs with… read more
Cloud Service Management
Cloud Service Management focuses on integrating cloud computing with service management, promoting best practices among customers, consumers, and suppliers. It bridges the gap between cloud computing concepts and effective service management. Professional Cloud Service Manager Training Cloud computing… read more
What is a PinkScan?
ITSM Maturity Assessment The PinkScan Maturity Model Think Process performance, think Pink. Let Pink Elephant analyse the maturity of any number of your ITSM Processes with PinkScan, the only independent and objective assessment service of its kind. PinkScan… read more
Continual Service Improvement
Continual Service Improvement (CSI) in IT Organisations IT organisations must constantly enhance their services to remain appealing and valuable to the businesses they serve. This is where Continual Service Improvement (CSI) plays a critical role within the ITIL… read more
Software Asset Management
What is Software Asset Management (SAM)? Software Asset Management (SAM) refers to the process of managing, controlling, and protecting an organisation’s software assets throughout their lifecycle. SAM involves overseeing the acquisition, deployment, maintenance, usage, and eventual disposal of… read more
SAM Organisation Roles
Software Asset Management (SAM): Organisation Roles and Responsibilities For Software Asset Management (SAM) to succeed within an organisation, clearly defining and agreeing on roles and responsibilities is crucial. It’s also essential to establish ownership for each of the… read more
ITIL 4: An Introduction to IT Service Management
What is ITIL? ITIL (formerly known as the Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management (ITSM) across the globe. It provides a cohesive set of best practices, gathered from both public… read more
Lifecycle Versus Capability
Lifecycle vs Capability: What’s the Difference in ITIL Certification? In ITIL, the Lifecycle and Capability streams offer different perspectives for IT service management professionals. While both cover important material, the Lifecycle stream focuses on managing IT processes, offering… read more