Agile and Scrum: A Walk-Through
You’ve likely searched for Agile and Scrum because you’ve heard these terms and want to learn more. Whether you’re familiar with one and curious about the other or completely new to both, this article will guide you through… read more
Lean IT Value Streams: Making IT Better, Faster, Cheaper
The IT industry is undergoing a profound shift, driven by market pressures that demand unprecedented levels of agility to stay competitive. This need for speed has created significant challenges for IT providers, both internal and external, as they… read more
Planning A Change Advisory Board Meeting
The Change Advisory Board (CAB) meeting is one of the most crucial aspects of IT Service Management, especially for managing risk and ensuring seamless IT operations. Studies, including those from Gartner, estimate that over 60% of incidents can… read more
Change Management: An Introduction
Change management is crucial for the success of any project. While project outcomes often focus on technical solutions, insufficient attention is given to how the change affects people. As a result, organisations may implement technically sound projects that… read more
ITIL 4 Praktijken
Praktijken vormen een kernelement van het ITIL® 4 Service Value System. In ITIL 4 is een praktijk een set van organisatorische middelen die zijn ontworpen voor het uitvoeren of bereiken van doelstellingen.
ITIL 4 Startersgids
Aan de slag gaan met ITIL 4 kan een ontmoedigende taak zijn. Om uw reis te vergemakkelijken hebben we een startersgids samengesteld, om u een inleiding te geven in het populairste IT service management framework.
What is Scrum?
Scrum is the most widely used Agile framework in the world. According to the 13th Annual State of Agile survey, 72% of companies prefer Scrum, with 54% using it exclusively and 18% combining it with other frameworks like… read more
Why Should You Get An Agile Scrum Certification?
Agile Scrum is a sprint-based project management framework designed to deliver value to stakeholders while solving complex, adaptive problems. It fosters creativity and productivity within teams, making it a highly sought-after approach in today’s fast-paced business world. The… read more
ITIL 4 Service Value Chain: An Introduction
The ITIL 4 Service Value Chain is a vital component of the ITIL 4 Service Management best practice framework. This article will explore the basics of the Service Value Chain, its functions, and how it can transform service… read more
The IT Service Desk: Key Steps for Setup
Setting up an IT Service Desk can be challenging, but with the right approach, it can greatly improve customer satisfaction and IT efficiency. Below are the essential steps to follow for a successful service desk setup. People: Staffing… read more