Capacity Management Process
Capacity Management consists of a number of sub-processes, of which there are various activities. In carrying out this work, the Capacity Management process is assisted by individuals with specialist knowledge in particular areas of technology.
Escalation Management
Escalation management is used everywhere within IT Service Management and is also part of ITIL recommendations for organisations. Escalation processes can ensure that unresolved problems don’t hang around
IT Service Asset and Configuration Self Assessment
Take our free self-assessment for Service Asset and Configuration Management (SACM). The survey will enable us to provide you with a benchmark report based on the self-assessed current state
Seven PRINCE2 Themes
The seven PRINCE2 themes are critical elements a Project Manager must continually consider to ensure a project’s success. These themes include business case, organisation, quality, plans, risk, change, and progress. Each theme is interconnected and provides a framework… read more
Service Level Management
Service Level Management (SLM) is essential in any organisation so that the level of IT Service needed to support the business can be determined, and monitoring can be initiated to identify whether the required service levels are being… read more
Software Licence Management
A Comprehensive Guide to Software Licensing Software licensing is crucial for managing and complying with terms set by software manufacturers. A licence governs the right to use software, separated from ownership, and can be perpetual, temporary, or subscription-based…. read more
Outsourcing Your IT Service Desk
Outsourcing Your Service Desk: Still a Viable Option As business users’ expectations for technical support grow, outsourcing service desks has become a practical solution for cost control and enhanced support. Over the years, there’s been a trend to… read more
Lean Transformation
Lean Transformation Project: Integrating Kotter’s Change Model Within organisational improvement, one of the most prominent frameworks for managing change is the Kotter Model. Developed by John Kotter, this model breaks down change management into an eight-step process, helping… read more
Human Resource Management
The Strategic Role of Modern Personnel Policy Personnel policy plays a key strategic role in achieving long-term organisational goals. It can also reshape corporate culture. Modern personnel management, or Human Resource Management (HRM), aims to optimise employee performance… read more
Questions You Need to Ask About Your Change Management Process
When implementing a Change Management process, I often encounter the belief that simply selecting a service management toolset will magically instil service management discipline within an organisation. While a great toolset can certainly help you communicate more efficiently… read more