Technical Management in ITSM
Technical Management in IT Service Management (ITSM) Technical Management in ITSM refers to the departments or teams that manage an organisation’s IT infrastructure, ensuring that technical knowledge, resources, and skills are available to support the business. It plays… read more
Service Desk KPIs and Metrics: A Guide
Establish the Right ITSM Metrics for Your Team and Business ITSM metrics and KPIs are essential for aligning your service desk with both team goals and broader business objectives. Choosing the right metrics ensures operational efficiency and business… read more
Financial Management & IT Services
IT Services are usually viewed as critical to the business or organization. The increases in user numbers, demands for new technologies and complexities of client-server systems have frequently caused IT Services costs to grow faster than other costs.
Ten ITIL 4 Benefits for Organisations
In today’s fast-paced digital era, organisations must constantly adapt to maintain competitiveness. For over 40 years, ITIL® has been a vital IT service management framework for driving business value. At Pink Elephant, we specialise in ITIL 4, which… read more
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for, or within an enterprise.
PRINCE2 Principles
PRINCE2 is to provide a project management method than can be applied regardless of project scale, type, organisation, geography or culture. This is possible because of the fact that PRINCE2 is principles-based.
ITIL 4 Managing Professional Certification Stream
ITIL 4 Managing Professional Certification Stream: Your Path to ITSM Mastery The ITIL 4 Managing Professional stream offers IT service management professionals a robust pathway to deepen their expertise beyond the Foundation level. This stream consists of four… read more
Availability Management
The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT Infrastructure. Fault-tolerant and error correction design features in hardware and software now reduce the risk of IT component… read more
Supplier Management
Supplier Management in IT Service Management (ITSM) Supplier Management ensures that suppliers and the services they provide are effectively managed to meet IT service targets and business expectations. This process is vital to maintaining value for money and… read more
Configuration Management Database – CMDB
The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the DSL. It should contain the following information in support of the Release Management process