Digital Transformation: Part 4 – Anticipated Benefits
Is your company seeing the tangible benefits of Digital Transformation? Although it’s been a key business agenda item for years, expecting immediate results from digital investments within the same financial year isn’t always realistic. Different departments often define… read more
Digital Transformation: Part 3 – Positive First Steps
If your organisation claims to be advancing its digital strategy but you’re not feeling the increased workload, something may be off. A successful digital transformation starts with visible senior leadership and HR engagement, discussing cultural shifts and new… read more
Technical Management
Technical Management refers to the groups, departments or teams that provide technical expertise and overall management of the IT Infrastructure.
Digital Transformation: Part 2 – Uncertainty and Change
Many organisations have long-term visions but often lack clear strategies to achieve them. Even without an aligned IT strategy, technology teams must continue to progress by improving processes and adopting new technologies, using frameworks like ITIL’s ‘Plan, Do,… read more
Guide to Service Desk KPIs and Metrics
Your service desk KPIs and metrics are essential in achieving not only your own IT team’s goals, but also the business outcomes your team is responsible for delivering. Yet many IT teams (possibly yours included) struggle to develop… read more
Digital Transformation: Part 1 – Respond, Recover, Reimagine
As organisations emerge from the challenges of COVID-19, the focus now shifts to preparing for future disruptions like pandemics and geopolitical events. By leveraging digital transformation across the stages of ‘Respond, Recover, Reimagine’, businesses can enhance resilience, agility,… read more
Digital Transformation Introduction
In 2020, the global pandemic triggered a significant shift in the way organisations operate, forcing them to pause and rethink their strategies. The pandemic halted industries and exposed weaknesses in business operations, particularly in the reliance on outdated… read more
IT Service Continuity Management
IT Service Continuity Management (ITSCM) is a vital part of business continuity. In today’s technology-driven world, ITSCM plays a crucial role in ensuring that organisations can continue delivering essential services during disruptions, from minor system failures to complete… read more
Supplier Management
The Supplier Management process ensures that suppliers and the services they provide are managed to support IT service targets and business expectations.
Service Catalogue Perspective: Know What You Want
Optimising Your IT Service Catalogue A well-structured IT service catalogue is key to aligning IT services with business goals, raising transparency, and improving communication. Many organisations seek to implement one, recognising the value it brings—but understanding what a… read more