ITSM Self-Service Whitepaper
Let’s get to the heart of the matter: self-service capability is typically implemented as part of an ITSM tools implementation, sometimes as a by-product.
Digital Transformation: Part 10 – Acceleration
Organisations are speeding up their digital transformation efforts, a wise decision considering COVID-19 exposed flaws in many operating models. The integration of technologies like AI, ML, RPA, and Agile methods is increasingly essential. However, successful digital transformation requires… read more
IT Service Management Guide for Remote Workforce Enablement
How can IT keep up with increased user demands and call volumes, while proactively laying the groundwork for success in this new paradigm of remote work?
Digital Transformation: Part 9 – A Necessary Disruption
Digital transformation is the foundational change in how organisations deliver value to customers. However, it carries significant challenges and risks, and like many large-scale change programs, is more likely to fail than succeed. Common obstacles include poor leadership,… read more
Lean IT Kaizen, Helps Your Organisation Thrive
The goal of Lean kaizen is to deliver continuous improvement by solving problems and implementing solutions in the pursuit of perfection.
Digital Transformation: Part 8 – Start With People
Digital transformation starts with people, not technology. For success, it’s crucial to gain employees’ buy-in, ensuring they are open to adopting new technologies and methods. Organisational culture plays a significant role in determining success. Therefore, planning digital transformation… read more
Insight into the ITIL 4 Foundation Exam
Planning to taking the ITIL 4 Foundation exam? – I’d like to give you some insight into the design of the course and options you might want to consider for writing the exam.
Digital Transformation: Part 7 – Restarting
Organisations are strategising for survival and future competitiveness, offering a prime opportunity for IT to lead business transformation. With a renewed focus on the value of technology—especially in light of Covid-19 disruptions—leaders can now restart paused transformation programmes…. read more
Digital Transformation: Part 6 – Cost Optimisation
In the post-Covid landscape, organisations are revisiting survival strategies while positioning for future competitiveness. The pandemic highlighted technology’s crucial role in business continuity and transformation, with an increased focus on how tech and data capabilities drive performance. Now,… read more
Digital Transformation: Part 5 – Before Making Cuts
As businesses face revenue shortfalls, many will need to revisit their costs and make budget cuts for 2021. While it’s tempting to cut high-cost items like staffing or vendor contracts, it’s critical to fully understand the impact these… read more