IT Service Continuity Management
Since the methodology of “Contingency Planning”, there have been significant changes in technology and the way in which technology is used within the business. The dependencies between business processes and technology are now inter-twined that Contingency Planning (or Business… read more
Service Catalogue Perspective: Know what you want
A Service Catalogue can be an incredibly useful tool that helps raise the level of understanding between business and IT to a new level.
CMDB and ITIL
An up-to-date and functioning CMDB is one of the most important indicators of ITIL implementation success and the organisation’s overall IT maturity, yet many organisations seem to overlook or underestimate its importance in supporting other ITIL processes.
ITIL® 4 and IT Asset Management
Managing IT assets is crucial for operational success, as they represent a significant investment in today’s organisations. IT asset management (ITAM) involves not just procurement but also control, protection, and risk management, especially as more assets are used… read more
Digital Transformation: Part 15 – People, Process, and Technology
Strong IT leadership is crucial for managing technology through the ‘Holy Trinity’ of People, Process, and Technology. As organisations tackle significant transformation and tactical changes, harnessing this trio has become more essential than ever. Success relies on a… read more
ITIL 4 Specialist: Drive Stakeholder Value – The Seven Steps of the Customer Journey
The structure that facilitates this collaborative creation of value is the customer journey – the complete end-to-end experience that customers have with service providers and/or their products through specific touchpoint’s and service interactions.
Digital Transformation: Part 14 – Digital disruption. What are the benefits?
Digital disruption offers businesses unique benefits when aligned with a strong digital strategy. Domino’s Pizza, for example, leveraged digital innovation through a mobile app to enhance speed and convenience, leading to greater growth than even tech giants like… read more
Digital Transformation: Part 13 – A Clear Vision
Embarking on a digital transformation journey doesn’t guarantee success — around 80% of change programmes fail. A clear vision is crucial to be in the 20% that succeed. Achieving this vision requires time and input across the organisation…. read more
Key capabilities of an effective self-service portal
Key capabilities needed for a effective self-service portal. A well-designed portal provides a one-stop shop for both knowledge and support, reducing—and often eliminating—the time delays inherent in email and phone support.
Digital Transformation: Part 12 – On premise or Cloud Infrastructure?
When planning digital transformation, it is crucial to align cloud decisions with overall business and operational objectives. Some organisations choose public cloud options, perceiving lower costs and favouring OpEx over CapEx. However, cloud services are not always cheaper… read more