ITSM Maturity Assessment
Why Conduct an ITSM Maturity Assessment? Evaluating the maturity of your IT Service Management (ITSM) processes is crucial to ensuring they continuously meet the evolving demands of your business environment. An ITSM maturity assessment offers valuable insights into… read more
How ITSM Consulting Unlocks Business Success
ITSM consulting plays a crucial role in accelerating a business’s growth and competitiveness. By enhancing IT service delivery and reducing costs, ITSM consultancy empowers organisations to stay ahead of evolving customer demands. In 2023, the significance of ITSM… read more
Embracing E-Learning: The Benefits of Online ITIL Training
Professionals and organisations are increasingly turning to e-learning as a preferred method for developing essential skills, particularly in areas such as ITIL training. With the ongoing digital transformation, the flexibility and accessibility offered by online learning platforms are… read more
ITSM Process Design: How Pink Elephant Can Help You Create an Effective IT Service Management Process
ITSM process design is a crucial element in driving efficiency and productivity within organisations. At Pink Elephant, we specialise in helping businesses create and implement IT Service Management (ITSM) processes that align with their goals and deliver real… read more
ITIL Process Design: How Pink Elephant Can Help You Create an Effective ITIL Process
ITIL process design is a strategic investment for organisations aiming to optimise their IT Service Management (ITSM). ITIL is the most widely accepted approach to ITSM, offering a comprehensive framework of best practices designed to align IT services… read more
Top Trends in Service Desk Technology: Automation, AI, Cloud, and Cybersecurity
As Service Desk organisations look to enhance performance, automation, AI, and cloud technologies are emerging as key drivers of efficiency and innovation. Alongside these trends, businesses must also safeguard their operations against cyber threats while embracing frameworks like… read more
Service Catalogue – Central Pillar of an IT Service Organisation
A Service Catalogue is one of the most powerful and visible tools available to an IT department, playing a crucial role in supporting the organisation’s work and aligning IT services with business needs. Who is Troy DeMoulin? Troy… read more
IT Service Catalogue
De servicecatalogus is van onschatbare waarde voor een bedrijf. Het speelt een cruciale rol als toegangspunt tot alle producten en diensten die door IT en andere afdelingen worden aangeboden.
ITIL 4’s Service Value System
Een belangrijk onderdeel van ITIL 4 is het service value system, welke de behoeften van belanghebbenden omzet in voordelen. Met andere woorden: het ITIL-service value system legt uit hoe alle componenten en activiteiten van een organisatie samenwerken om… read more
ITSM Tool Selectie Gids
Dus u bent op zoek naar een ITSM Tool? Het kiezen van een IT Service Management (ITSM) toolset is een van de belangrijkste beslissingen die u als servicedesk, helpdesk of IT-manager kunt nemen. Misschien zit u nu midden… read more