Server Management
Server Management: Companies depend on their server infrastructure for most IT functions, including data storage, hosting websites, emails, and applications. Successful management of servers is therefore essential for Succesful Service Operation. Activities: The procedures and activities which must… read more
Financial Management& IT Services
IT Services are usually viewed as critical to the business or organisation. The increases in user numbers, demands for new technologies and complexities of client-server systems have frequently caused IT Services costs to grow faster than other costs…. read more
SupplierManagement
IT Service Management Supplier Management The Supplier Management process ensures that suppliers and the services they provide are managed to support IT service targets and business expectations. The aim of this section is to raise awareness of the… read more
Human ResourceManagement
Personnel policy plays an important and strategic role in fulfilling the long-term objectives of an organisation. It can also be used as an instrument to change the corporate culture. The objective of modern personnel management is to optimise… read more
Questions you need to ask about yourChange Management process
I am often confronted with the belief that selecting a service management toolset will magically instill the discipline of service management within an organisation. I know it has been said much time before but having a service management… read more
ITIL4 High-Velocity IT Techniques
ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the techniques by objectives: Valuable investments Prioritisation (cost of delay, buy/sell/hold, and others), minimum viable products and… read more
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for, or within an enterprise. Service catalogues act as knowledge management tools for the employees and… read more
PRINCE2 Principles
Prince2 is a structured, non-proprietary project management method focusing on controlling project costs, timescales, quality, scope, risk and benefits. The purpose of PRINCE2 is to provide a project management method that can be applied regardless of project scale,… read more
AvailabilityManagement
The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT Infrastructure. Fault-tolerant and error correction design features in hardware and software now reduce the risk of IT component… read more
Benefits of a flexible workforce
Since the foundation of our organisation in 1980, we have experienced demand from our customers for temporary IT resources. While we are still providing quality IT personnel to fulfil contract positions, the market drivers creating this demand have… read more