ITIL® 4 Practices: A Complete Guide
ITIL® 4 practices are a key component of the ITIL 4 Service Value System. They are sets of organisational resources designed to achieve objectives and manage services effectively. This guide covers the ITIL 4 practices and how they… read more
Freshservice Benchmark Report 2024
At Pink Elephant, we are proud to partner with Freshworks to provide cutting-edge IT service management solutions through Freshservice. As a trusted partner, we leverage Freshservice’s industry-leading tools to help organisations streamline their IT operations, boost productivity, and… read more
Agile® Project Management
Agile Project Management® is het resultaat van de samenwerking tussen APMG International en het DSDM Consortium. DSDM (Dynamic Systems Development…
ITIL 4 Specialist: Drive Stakeholder Value – The Seven Steps of the Customer Journey
The structure that facilitates this collaborative creation of value is the customer journey – the complete end-to-end experience that customers have with service providers and/or their products through specific touchpoint’s and service interactions.
Insight into the ITIL 4 Foundation Exam
Planning to taking the ITIL 4 Foundation exam? – I’d like to give you some insight into the design of the course and options you might want to consider for writing the exam.
Lean IT Kaizen Helps Your Organisation Thrive
Lean IT: Driving Continuous Improvement in IT Lean IT originated from Lean manufacturing principles, particularly the Toyota Production System, and focuses on applying continuous improvement to IT services. The core concept of Kaizen, which means “change for the… read more
ITIL 4 Foundation Exam: Key Insights
The ITIL 4 Foundation Exam Planning on taking the ITIL 4 Foundation exam? Below are some key insights into the design of the course and options you might wish to consider. Taking the ITIL 4 Foundation Exam There… read more
ITIL4 High-Velocity IT Techniques
ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the techniques by objectives: Valuable investments Prioritization (cost of delay, buy/sell/hold, and others), minimum viable products and… read more
Ten ITIL 4 Benefits for Organisations
In today’s fast-paced digital era, organisations must constantly adapt to maintain competitiveness. For over 40 years, ITIL® has been a vital IT service management framework for driving business value. At Pink Elephant, we specialise in ITIL 4, which… read more
PRINCE2 Principles
PRINCE2 is to provide a project management method than can be applied regardless of project scale, type, organisation, geography or culture. This is possible because of the fact that PRINCE2 is principles-based.