ITIL Service Design
ITIL Service Design ITIL Service Design focuses on creating and developing IT services and their corresponding processes to ensure they meet business requirements. It plays a critical role in the IT service lifecycle by bridging business needs with… read more
Continual Service Improvement
Continual Service Improvement (CSI) in IT Organisations IT organisations must constantly enhance their services to remain appealing and valuable to the businesses they serve. This is where Continual Service Improvement (CSI) plays a critical role within the ITIL… read more
ITIL 4: An Introduction to IT Service Management
What is ITIL? ITIL (formerly known as the Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management (ITSM) across the globe. It provides a cohesive set of best practices, gathered from both public… read more
Lifecycle Versus Capability
Lifecycle vs Capability: What’s the Difference in ITIL Certification? In ITIL, the Lifecycle and Capability streams offer different perspectives for IT service management professionals. While both cover important material, the Lifecycle stream focuses on managing IT processes, offering… read more