ITSM Trends 2021 and Beyond: The Future of IT Service Management
In this legacy article we look at ITSM trends that were prevalent in 2021. As IT service management (ITSM) embraces new technologies, many organisations still lack the high-level capabilities needed to match their ambitions. In response, Freshworks partnered… read more
Freshservice Benchmark Report 2024
At Pink Elephant, we are proud to partner with Freshworks to provide cutting-edge IT service management solutions through Freshservice. As a trusted partner, we leverage Freshservice’s industry-leading tools to help organisations streamline their IT operations, boost productivity, and… read more
IT Service Improvement Case
The creation of a unified estate of IT applications and support, underpinned by consistent business processes, would significantly enhance both business and retail operations.
Outsourcing Your IT Service Desk
Outsourcing Your Service Desk: Still a Viable Option As business users’ expectations for technical support grow, outsourcing service desks has become a practical solution for cost control and enhanced support. Over the years, there’s been a trend to… read more
London School of Economics ITSM Process Transformation
LSE’s core ITSM processes underwent a PinkScan™ – an independent, objective assessment of ITSM process maturity (as compared to ITIL™ best practices) that provides a baseline to enable future improvements.