ITIL Service Strategy
The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective, position, plans and patterns that a service provider needs to be able to execute to meet an organisation’s business outcomes. By adopting… read more
Service Transition
The Service Transition stage of the lifecycle ensures that new, modified or retired services meet the expectations of the business as documented in the Service Strategy and Service Design stages. The objectives of this stage are to plan… read more
Service Operation
Key Components of Service Operation Service Operation encompasses the processes, functions, organisation, and tools necessary to ensure the seamless delivery and support of IT services. These components include: Benefits of Service Operation and Continual Improvement Adopting best practices… read more
What Is IT Service Management?
Most organisations today are completely dependent on IT to enable them to achieve their company vision, business strategy and goals. Organisations use IT to: The quality of an organisation’s IT Services is reflected in its reputation and brand,… read more
Facilities and Data Centre Management
In the context of IT Service Management (ITSM), Facilities Management refers to managing the physical environments that support IT operations, typically located in data centres or server rooms. Effective Facilities Management is crucial for ensuring operational efficiency, security,… read more
Prince2: An Introduction
What is PRINCE2®? PRINCE2® (Projects IN Controlled Environments) is a structured project management methodology and certification programme. It emphasises dividing projects into manageable and controllable stages to ensure successful delivery. Originally developed by the UK government as a… read more
ITIL Service Design
ITIL Service Design ITIL Service Design focuses on creating and developing IT services and their corresponding processes to ensure they meet business requirements. It plays a critical role in the IT service lifecycle by bridging business needs with… read more
Cloud Service Management
Cloud Service Management focuses on integrating cloud computing with service management, promoting best practices among customers, consumers, and suppliers. It bridges the gap between cloud computing concepts and effective service management. Professional Cloud Service Manager Training Cloud computing… read more
Software Asset Management
What is Software Asset Management (SAM)? Software Asset Management (SAM) refers to the process of managing, controlling, and protecting an organisation’s software assets throughout their lifecycle. SAM involves overseeing the acquisition, deployment, maintenance, usage, and eventual disposal of… read more
SAM Organisation Roles
Software Asset Management (SAM): Organisation Roles and Responsibilities For Software Asset Management (SAM) to succeed within an organisation, clearly defining and agreeing on roles and responsibilities is crucial. It’s also essential to establish ownership for each of the… read more