ITIL Service Design
ITIL Service Design ITIL Service Design focuses on creating and developing IT services and their corresponding processes to ensure they meet business requirements. It plays a critical role in the IT service lifecycle by bridging business needs with… read more
Cloud Service Management
Cloud Service Management focuses on integrating cloud computing with service management, promoting best practices among customers, consumers, and suppliers. It bridges the gap between cloud computing concepts and effective service management. Professional Cloud Service Manager Training Cloud computing… read more
Software Asset Management
What is Software Asset Management (SAM)? Software Asset Management (SAM) refers to the process of managing, controlling, and protecting an organisation’s software assets throughout their lifecycle. SAM involves overseeing the acquisition, deployment, maintenance, usage, and eventual disposal of… read more
SAM Organisation Roles
Software Asset Management (SAM): Organisation Roles and Responsibilities For Software Asset Management (SAM) to succeed within an organisation, clearly defining and agreeing on roles and responsibilities is crucial. It’s also essential to establish ownership for each of the… read more
ITIL 4: An Introduction to IT Service Management
What is ITIL? ITIL (formerly known as the Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management (ITSM) across the globe. It provides a cohesive set of best practices, gathered from both public… read more