ITSM Maturity Assessment
Why Conduct an ITSM Maturity Assessment? Evaluating the maturity of your IT Service Management (ITSM) processes is crucial to ensuring they continuously meet the evolving demands of your business environment. An ITSM maturity assessment offers valuable insights into… read more
How ITSM Consulting Unlocks Business Success
ITSM consulting plays a crucial role in accelerating a business’s growth and competitiveness. By enhancing IT service delivery and reducing costs, ITSM consultancy empowers organisations to stay ahead of evolving customer demands. In 2023, the significance of ITSM… read more
ITSM Process Design: How Pink Elephant Can Help You Create an Effective IT Service Management Process
ITSM process design is a crucial element in driving efficiency and productivity within organisations. At Pink Elephant, we specialise in helping businesses create and implement IT Service Management (ITSM) processes that align with their goals and deliver real… read more
ITIL Process Design: How Pink Elephant Can Help You Create an Effective ITIL Process
ITIL process design is a strategic investment for organisations aiming to optimise their IT Service Management (ITSM). ITIL is the most widely accepted approach to ITSM, offering a comprehensive framework of best practices designed to align IT services… read more
Service Catalogue – Central Pillar of an IT Service Organisation
A Service Catalogue is one of the most powerful and visible tools available to an IT department, playing a crucial role in supporting the organisation’s work and aligning IT services with business needs. Who is Troy DeMoulin? Troy… read more
ITIL 4’s Service Value System
Een belangrijk onderdeel van ITIL 4 is het service value system, welke de behoeften van belanghebbenden omzet in voordelen. Met andere woorden: het ITIL-service value system legt uit hoe alle componenten en activiteiten van een organisatie samenwerken om… read more
Agile and Scrum: A Walk-Through
You’ve likely searched for Agile and Scrum because you’ve heard these terms and want to learn more. Whether you’re familiar with one and curious about the other or completely new to both, this article will guide you through… read more
Planning A Change Advisory Board Meeting
The Change Advisory Board (CAB) meeting is one of the most crucial aspects of IT Service Management, especially for managing risk and ensuring seamless IT operations. Studies, including those from Gartner, estimate that over 60% of incidents can… read more
What is Scrum?
Scrum is the most widely used Agile framework in the world. According to the 13th Annual State of Agile survey, 72% of companies prefer Scrum, with 54% using it exclusively and 18% combining it with other frameworks like… read more
The IT Service Desk: Key Steps for Setup
Setting up an IT Service Desk can be challenging, but with the right approach, it can greatly improve customer satisfaction and IT efficiency. Below are the essential steps to follow for a successful service desk setup. People: Staffing… read more