CMDB and ITIL
An up-to-date and functioning CMDB is one of the most important indicators of ITIL implementation success and the organisation’s overall IT maturity, yet many organisations seem to overlook or underestimate its importance in supporting other ITIL processes.
Digital Transformation: Part 15 – People, Process, and Technology
Strong IT leadership is crucial for managing technology through the ‘Holy Trinity’ of People, Process, and Technology. As organisations tackle significant transformation and tactical changes, harnessing this trio has become more essential than ever. Success relies on a… read more
Digital Transformation: Part 14 – Digital disruption. What are the benefits?
Digital disruption offers businesses unique benefits when aligned with a strong digital strategy. Domino’s Pizza, for example, leveraged digital innovation through a mobile app to enhance speed and convenience, leading to greater growth than even tech giants like… read more
Digital Transformation: Part 13 – A Clear Vision
Embarking on a digital transformation journey doesn’t guarantee success — around 80% of change programmes fail. A clear vision is crucial to be in the 20% that succeed. Achieving this vision requires time and input across the organisation…. read more
Key capabilities of an effective self-service portal
Key capabilities needed for a effective self-service portal. A well-designed portal provides a one-stop shop for both knowledge and support, reducing—and often eliminating—the time delays inherent in email and phone support.
Digital Transformation: Part 12 – On premise or Cloud Infrastructure?
When planning digital transformation, it is crucial to align cloud decisions with overall business and operational objectives. Some organisations choose public cloud options, perceiving lower costs and favouring OpEx over CapEx. However, cloud services are not always cheaper… read more
Lean IT Kaizen, Helps Your Organisation Thrive
The goal of Lean kaizen is to deliver continuous improvement by solving problems and implementing solutions in the pursuit of perfection.
What is Agile Scrum?
In today’s competitive global environment, organisations need a winning strategy, which is where Agile comes into play. Agile is a mindset that focuses on people, collaboration, and flexibility, with Scrum as a framework for applying these principles. The… read more
Agile: A Mindset as Well as a Framework
Agile Service Management involves adapting Agile and Scrum principles to IT Service Management (ITSM) processes, with a focus on improving flexibility and efficiency. The Agile Manifesto, often seen as contradicting ITSM practices, actually complements them by emphasising “just… read more
PRINCE2 Themes
The PRINCE2 themes are topics that a Project Manager should be continually thinking about in his/her project. The seven themes are integrated as they are carefully designed to link together effectively. The strength of PRINCE2 is in tailoring… read more