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ITIL4 High-Velocity IT Techniques

ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the techniques by objectives:

Valuable investments Prioritization (cost of delay, buy/sell/hold, and others), minimum viable products and services, product or service ownership, A/B testing

• Fast development Infrastructure as code, loosely-coupled IS architecture, reviews (retrospectives, blameless post-mortems), continual business analysis, CI/CD, continuous testing, Kanban

• Resilient operations Technical debt, chaos engineering, definition of done, version control, AIOps, ChatOps, site reliability engineering

• Co-created value Service experience

• Assured conformance DevOps Audit Defense Toolkit, DevSecOps, peer review.

 

Techniques are applied in the context of multiple ITIL management practices, and IaC can be used in seventeen of them. One of these is the change enablement practice, in which it enables the fast provisioning or decommissioning of virtual infrastructure components in order to balance the speed of delivery with governance, risk, and compliance needs.