ITIL (formerly known as the Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management (ITSM) across the globe. It provides a cohesive set of best practices, gathered from both public and private sectors internationally, to help organisations manage IT services efficiently and effectively.
History of ITIL
ITIL was originally developed in the 1980s by the British government’s Central Computer & Telecommunications Agency. Over time, ITIL has evolved, with best practices being codified and updated to reflect changes in technology and business needs. Since 2013, ITIL has been owned by Axelos, a joint venture between the UK Cabinet Office and Capita. In 2019, the latest version, ITIL 4, was released.
ITIL 4 Overview
ITIL 4 builds on the strengths of ITIL v3, while introducing new concepts and updates to meet the needs of today’s fast-paced IT environments. ITIL 4 focuses on automating processes, improving service management, and integrating IT into the organisation to deliver value. The updated framework addresses modern technologies, digital transformation, and high-velocity IT, incorporating principles from methodologies such as DevOps, Agile, Lean IT, and Organisational Change Management (OCM).
ITIL 4’s Nine Guiding Principles:
- Focus on Value
- Design for Experience
- Start Where You Are
- Work Holistically
- Progress Iteratively
- Observe Directly
- Be Transparent
- Collaborate
- Keep it Simple
These guiding principles provide a modern and flexible approach to IT Service Management, ensuring organisations can deliver maximum value to their customers through efficient and adaptive IT practices.
ITIL 4: The Service Value System
ITIL 4 introduces a new way of viewing IT Service Management, centred around a more evolved Service Value System (SVS). The SVS emphasises how all the components and activities of an organisation work together to create value through IT services, offering a more holistic approach to service management.
Why ITIL and ITSM Matter
IT Service Management (ITSM) benefits significantly from best practice frameworks like ITIL. Because ITSM is influenced by both technological advances and the organisational environments in which it operates, it is in a constant state of evolution. ITIL provides a practical, common-sense approach to service management that integrates the latest thinking with proven methodologies.
ITIL’s best practices help organisations focus on delivering value to their customers, making it a cornerstone of effective IT management.
How Pink Elephant Delivers ITIL Training
Pink Elephant offers a variety of training options to meet the needs of learners and organisations:
- ITIL Classroom Training: Traditional, in-person classroom courses offered at specific locations and dates.
- ITIL E-Learning: Online, self-paced courses that allow you to learn at your convenience with no set schedule.
- ITIL Virtual Classroom: Live, instructor-led virtual courses held online, following a structured schedule at specific dates and times.
- On-Site ITIL Courses: Tailored courses delivered at your location and at a time that suits your organisation’s needs.
No matter the training format, Pink Elephant ensures that learners gain a comprehensive understanding of ITIL and how it applies to their organisation.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.