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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.

Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
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Guide to Service Desk KPIs and Metrics

Your service desk KPIs and metrics are essential in achieving not only your own IT team’s goals, but also the business outcomes your team is responsible for delivering. Yet many IT teams (possibly yours included) struggle to develop and implement metrics that truly move the needle.