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Welkom bij Pink Academy! Wij bieden een uitgebreid scala aan ITSM- en ESM-diensten die zijn ontworpen om de digitale transformatie van uw organisatie te ondersteunen.
Of u nu op zoek bent naar deskundig ITSM-advies, geavanceerde technologische oplossingen, bekroonde trainingen of praktische IT-ondersteuning, verken onze website en gebruik het zoekveld om eenvoudig de bronnen, inzichten en diensten te vinden die u nodig hebt.
Of u nu op zoek bent naar deskundig ITSM-advies, geavanceerde technologische oplossingen, bekroonde trainingen of praktische IT-ondersteuning, verken onze website en gebruik het zoekveld om eenvoudig de bronnen, inzichten en diensten te vinden die u nodig hebt.
CMDB and ITIL
An up-to-date and functioning CMDB is one of the most important indicators of ITIL implementation success and the organisation's overall IT maturity,...
ITIL® 4 and IT Asset Management
Managing IT assets is crucial for operational success, as they represent a significant investment in today’s organisations. IT asset management (ITAM) involves...
ITIL 4 Specialist: Drive Stakeholder Value – The Seven Steps of the Customer Journey
The structure that facilitates this collaborative creation of value is the customer journey – the complete end-to-end experience that customers have with...
Digital Transformation: Part 15 – People, Process, and Technology
Part 14: Digital Disruption Strong IT leadership is crucial for managing technology through the 'Holy Trinity' of People, Process, and Technology. As...
Digital Transformation: Part 14 – Digital disruption. What are the benefits?
Part 13: A Clear Vision Part 15: People, Process, and Technology Digital disruption offers businesses unique benefits when aligned with a strong...
Key capabilities of an effective self-service portal
Key capabilities needed for a effective self-service portal. A well-designed portal provides a one-stop shop for both knowledge and support, reducing—and often...
Digital Transformation: Part 13 – A Clear Vision
Part 12: On-Premise or Cloud Infrastructure? Part 14: Digital Disruption Embarking on a digital transformation journey doesn’t guarantee success — around 80%...
IT Service Improvement Case
The creation of a unified estate of IT applications and support, underpinned by consistent business processes, would significantly enhance both business and...
Digital Transformation: Part 12 – On premise or Cloud Infrastructure?
Part 11: Get On Board Part 13: A Clear Vision When planning digital transformation, it is crucial to align cloud decisions with...
ITSM Self-Service Whitepaper
Let’s get to the heart of the matter: self-service capability is typically implemented as part of an ITSM tools implementation, sometimes as...
Digital Transformation: Part 11 – Get On Board
Part 10: Acceleration Part 12: Get On Board CIOs – Don’t Let It Be Your Fault! The challenges of successful digital transformation...
IT Service Management Guide for Remote Workforce Enablement
How can IT keep up with increased user demands and call volumes, while proactively laying the groundwork for success in this new...
Digital Transformation: Part 10 – Acceleration
Part 9: Necessary Disruption Part 11: Get On Board Organisations are speeding up their digital transformation efforts, a wise decision considering COVID-19...
Lean IT Kaizen, Helps Your Organisation Thrive
The goal of Lean kaizen is to deliver continuous improvement by solving problems and implementing solutions in the pursuit of perfection.
Digital Transformation: Part 9 – A Necessary Disruption
Part 8: Necessary Disruption Part 10: Accelerating Transformation Digital transformation is the foundational change in how organisations deliver value to customers. However,...