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Of u nu op zoek bent naar deskundig ITSM-advies, geavanceerde technologische oplossingen, bekroonde trainingen of praktische IT-ondersteuning, verken onze website en gebruik het zoekveld om eenvoudig de bronnen, inzichten en diensten te vinden die u nodig hebt.
Configuration Management Database – CMDB
Configuration Management Database The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to...
Capacity Management Process
The inputs There are a number of sources of information that are relevant to the Capacity Management process. Some of these are...
Escalation Management
Escalation management Escalation management is used everywhere in IT Service Management and is also part of ITIL recommendations for organisations. Escalation processes can ensure...
Service Level Management (SLM)
Why Service Level Management? IT Service Level Management (SLM) is essential in any organization so that the level of IT Service needed...
ITIL Service Strategy
The purpose of the Service Strategy stage of the Service Lifecycle is to define the perspective, position, plans and patterns that a...
Service Transition
The Service Transition stage of the lifecycle ensures that new, modified or retired services meet the expectations of the business as documented...
Service Operation
Key Components of Service Operation Service Operation encompasses the processes, functions, organisation, and tools necessary to ensure the seamless delivery and support...
Implementing an ITSM Tool
Implementing an ITSM Tool: More Than Just Buying Software Implementing an IT Service Management (ITSM) tool involves more than purchasing software off...
What Is IT Service Management?
Most organisations today are completely dependent on IT to enable them to achieve their company vision, business strategy and goals. Organisations use...
ITIL Service Design Principles
ITIL Service Design IT Service Design is a part of the overall business change process. This business change process and the role...
Facilities and Data Centre Management
In the context of IT Service Management (ITSM), Facilities Management refers to managing the physical environments that support IT operations, typically located...
Prince2: An Introduction
What is PRINCE2®? PRINCE2® (Projects IN Controlled Environments) is a structured project management methodology and certification programme. It emphasises dividing projects into...
ITIL Service Design
ITIL Service Design ITIL Service Design focuses on creating and developing IT services and their corresponding processes to ensure they meet business...
Cloud Service Management
Cloud Service Management focuses on integrating cloud computing with service management, promoting best practices among customers, consumers, and suppliers. It bridges the...
What is a PinkScan?
ITSM Maturity Assessment The PinkScan Maturity Model Think Process performance, think Pink. Let Pink Elephant analyse the maturity of any number of...