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Of u nu op zoek bent naar deskundig ITSM-advies, geavanceerde technologische oplossingen, bekroonde trainingen of praktische IT-ondersteuning, verken onze website en gebruik het zoekveld om eenvoudig de bronnen, inzichten en diensten te vinden die u nodig hebt.
IT Technology Infrastructure Library
What is ITIL? | A Guide to the IT Infrastructure Library The Information Technology Infrastructure Library (ITIL) is the most widely accepted...
Prince2 An Introduction
PRINCE® 2 is a non-proprietary method and has emerged worldwide as one of the most broadly accepted methods for managing projects. This...
ITIL 4 High-Velocity IT Techniques
ITIL 4 Specialist: High-velocity IT explains twenty-five techniques based on the objectives they support. Here is a list of all of the...
Application Management
Application Management is accountable for managing applications throughout their lifecycle. The Application Management function is performed by any department, group or team...
Five Top Tips: Change Advisory Board (CAB)
CAB Meetings – 5 Tips on how to run them so attendees don’t dread it The CAB (Change Advisory Board) is one...
What is a PinkScan?
Think Process performance, think Pink. Let Pink Elephant analyse the maturity of any number of your ITSM Processes with PinkScan, the only...
Fault Management
The International Standards Organisation’s (ISO) Open Systems Interconnection (OSI) management framework defines five specific Systems Management Functional Areas (SMFAs) for the management...
London School of Economics ITSM Process Transformation
LSE’s core ITSM processes underwent a PinkScan™ – an independent, objective assessment of ITSM process maturity (as compared to ITIL™ best practices)...
IT Operations Management
In business, the term ‘Operations Management’ is used to mean the department, group or team of people responsible for performing the organisation’s...
Financial Management and IT Services
IT Services are usually viewed as critical to the business or organisation. The increases in user numbers, demands for new technologies and...
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by, for,...
PRINCE2 Principles
Prince2 is a structured, non-proprietary project management method focusing on controlling project costs, timescales, quality, scope, risk and benefits. The purpose of...
Availability Management
The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT Infrastructure. Fault-tolerant...
Configuration Management Database – CMDB
Configuration Management Database The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to...
Capacity Management Process
The inputs There are a number of sources of information that are relevant to the Capacity Management process. Some of these are...