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Of u nu op zoek bent naar deskundig ITSM-advies, geavanceerde technologische oplossingen, bekroonde trainingen of praktische IT-ondersteuning, verken onze website en gebruik het zoekveld om eenvoudig de bronnen, inzichten en diensten te vinden die u nodig hebt.
Capacity Management Process
Capacity Management consists of a number of sub-processes, of which there are various activities. In carrying out this work, the Capacity Management...
Escalation Management
Escalation management is used everywhere within IT Service Management and is also part of ITIL recommendations for organisations. Escalation processes can ensure...
IT Service Asset and Configuration Self Assessment
Take our free self-assessment for Service Asset and Configuration Management (SACM). The survey will enable us to provide you with a benchmark...
Service Level Management
Service Level Management (SLM) is essential in any organisation so that the level of IT Service needed to support the business can...
Seven PRINCE2 Themes
The seven PRINCE2 themes are critical elements a Project Manager must continually consider to ensure a project’s success. These themes include business...
Software Licence Management
A Comprehensive Guide to Software Licensing Software licensing is crucial for managing and complying with terms set by software manufacturers. A licence...
Outsourcing Your IT Service Desk
Outsourcing Your Service Desk: Still a Viable Option As business users' expectations for technical support grow, outsourcing service desks has become a...
Lean Transformation
Lean Transformation Project: Integrating Kotter’s Change Model Within organisational improvement, one of the most prominent frameworks for managing change is the Kotter...
Human Resource Management
The Strategic Role of Modern Personnel Policy Personnel policy plays a key strategic role in achieving long-term organisational goals. It can also...
Questions You Need to Ask About Your Change Management Process
When implementing a Change Management process, I often encounter the belief that simply selecting a service management toolset will magically instil service...
ITIL Service Design Principles
It is important that the right interfaces and links to the design activities exist. When designing new or changed services, it is...
Benefits of a flexible workforce
Since the foundation of our organisation in 1980, we have experienced demand from our customers for temporary IT resources. While we are...
IT Middleware Management
Middleware Overview: Middleware is software designed to connect or integrate software components across distributed or disparate applications and systems. Its primary role...
Server Management
Companies depend on their server infrastructure for most IT functions, including data storage, hosting websites, emails, and applications. Successful management of servers...
Application Management Organisation
Application Management Overview Although all Application Management departments, groups, or teams perform similar activities, each application or set of applications has its...