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Welkom bij Pink Academy! Wij bieden een uitgebreid scala aan ITSM- en ESM-diensten die zijn ontworpen om de digitale transformatie van uw organisatie te ondersteunen.
Of u nu op zoek bent naar deskundig ITSM-advies, geavanceerde technologische oplossingen, bekroonde trainingen of praktische IT-ondersteuning, verken onze website en gebruik het zoekveld om eenvoudig de bronnen, inzichten en diensten te vinden die u nodig hebt.
Of u nu op zoek bent naar deskundig ITSM-advies, geavanceerde technologische oplossingen, bekroonde trainingen of praktische IT-ondersteuning, verken onze website en gebruik het zoekveld om eenvoudig de bronnen, inzichten en diensten te vinden die u nodig hebt.
Technical Management in ITSM
Technical Management in IT Service Management (ITSM) Technical Management in ITSM refers to the departments or teams that manage an organisation’s IT...
Service Desk KPIs and Metrics: A Guide
Establish the Right ITSM Metrics for Your Team and Business ITSM metrics and KPIs are essential for aligning your service desk with...
Service Catalogue
A service catalogue is an organised and curated collection of any and all business and information technology-related services that can be performed by,...
Ten ITIL 4 Benefits for Organisations
In today’s fast-paced digital era, organisations must constantly adapt to maintain competitiveness. For over 40 years, ITIL® has been a vital IT...
PRINCE2 Principles
PRINCE2 is to provide a project management method than can be applied regardless of project scale, type, organisation, geography or culture. This...
Availability Management
The continued advances in IT technology design have resulted in significant improvements in the availability and reliability of the IT Infrastructure. Fault-tolerant...
ITIL 4 Managing Professional Certification Stream
ITIL 4 Managing Professional Certification Stream: Your Path to ITSM Mastery The ITIL 4 Managing Professional stream offers IT service management professionals...
Configuration Management Database – CMDB
The Configuration Management Database (CMDB) is updated and referred to throughout the Release Management process concurrently with updates to the DSL. It...
Capacity Management Process
Capacity Management consists of a number of sub-processes, of which there are various activities. In carrying out this work, the Capacity Management...
Escalation Management
Escalation management is used everywhere within IT Service Management and is also part of ITIL recommendations for organisations. Escalation processes can ensure...
IT Service Asset and Configuration Self Assessment
Take our free self-assessment for Service Asset and Configuration Management (SACM). The survey will enable us to provide you with a benchmark...
Service Level Management
Service Level Management (SLM) is essential in any organisation so that the level of IT Service needed to support the business can...
Seven PRINCE2 Themes
The seven PRINCE2 themes are critical elements a Project Manager must continually consider to ensure a project’s success. These themes include business...
Software Licence Management
A Comprehensive Guide to Software Licensing Software licensing is crucial for managing and complying with terms set by software manufacturers. A licence...
Outsourcing Your IT Service Desk
Outsourcing Your Service Desk: Still a Viable Option As business users' expectations for technical support grow, outsourcing service desks has become a...