ITIL® 4 Powered by Cherwell

• ITIL

Learn ITIL 4 best practice theory combined with the practical hands-on approach of Cherwell Service Management.

Pink Elephant and Cherwell Software have teamed up to develop a new approach to ITIL training that uses the power of Cherwell’s ITSM interfaces to allow you to learn best practice hands-on.

In this three-day course, you will learn everything you would in an ITIL 4 Foundation Course in IT Service Management but with the added benefit of using Cherwell to allow for a better understanding of how to make ITIL® visible through ITSM interfaces.

During the training your expert facilitator will break-up various theoretical introductions to important terms and approaches with a practical view of how these would work in a real-life environment, thus allowing best practice to become a way of work and not just theory.

Cherwell’s ITIL-based visual workflows will guide attendees through each core activity, during which discussions around theoretical elements learned will be discussed.

your expert facilitator will break-up various theoretical introductions to important terms and approaches with a practical view of how these would work in a real-life environment, thus allowing best practice to become a way of work. For example: For common ITIL Processes/Practices, such as Incident Management, Change Management, Problem Management, and Service Catalogue Management, your instructor will demonstrate within Cherwell, the key activities, how they should be structured and the considerations needed in building this interface. Cherwell’s ITIL-based visual workflows will guide attendees through each core activity, during which discussions around theoretical elements learned will be discussed. Find out more

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